RefundPolicy

1. Our Commitment to You

At iscreenhd IPTV, we uphold the standard of our IPTV subscription service. This policy specifies when refunds may be applicable, ensuring that we maintain a transparent and just process for every customer.

2. Refund Eligibility

You could be entitled to a total or partial refund in the following cases:

• Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
• Duplicate Payments: Accidental duplicate charge for the same subscription period.
• Initial 7 Day Window for new customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

3. How to Request a Refund

To seek a refund, kindly follow these steps:

• Connect with our support team using our Contact page.
• Please use the subject: 'Refund Request'.
• Please provide your complete name, the email linked to your subscription, and the purpose of your inquiry.

4. Sample Refund Request Message

Contact: Send a message via our Contact page

Message Title: Refund Request

Hello,

I am writing to ask for a refund regarding my IPTV subscription.

My Name: [Your Full Name]

My Email: [Your Subscription Email]

Reason for Refund: [Concise explanation of your concern, for example, technical errors, billing duplicates, etc.]

Thank you.

5. What We Need to Process Your Refund

• Account email used at checkout
• Order/transaction ID from {Payment Gateway Name}
• Brief reason and steps already tried with support
• Device/app details (e.g., Firestick + IPTV Smarters)

6. Processing Timeline

• 0–3 business days: Analysis executed by support team
• Same day after approval: The refund has been initiated, returning funds to your original method ({Payment Gateway 1} / {Payment Gateway 2}).
• 5–10 business days: Funds manifest according to bank/card issuer.

Expect to receive an email update at every step. Response times may increase on weekends or holidays.

7. Exceptions (When Refunds Are Not Provided)

Refunds will be denied in these outlined cases:

• You are discontent with the channel list or provided content.
• Your connection speed is too slow or unstable to stream effectively.
• Your actions have breached our Terms of Service, including account sharing.
• Geo-blocking problems in your region are unfortunately outside of our influence and control.

8. How to Avoid Refund Requests

• Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
• Stable Internet: Use 30 Mbps+ and 5GHz Wi-Fi or Ethernet for 4K.
• Use Setup Guides: Follow our step by step Installation page.
• Ask Support First: Most issues are solved in minutes—please contact support.

9. Contact Us

If you have any questions regarding our Refund Policy, please contact our support team.